Terms of Use

These Terms govern your use of Soulio, a platform connecting people seeking emotional support with peer supporters and mental health specialists. By creating an account you agree to them.

1. What Soulio is for

• Soulio exists to help people find emotional support — from trained peer supporters and from specialists who state they hold a relevant licence or credential.
• Soulio is not a dating or matchmaking service, and must not be used to seek romantic or sexual relationships. See the Clinical Disclaimer and Peer Support Guidelines for what Soulio does and does not provide.
• Soulio is not an emergency service. If you are in immediate danger, contact your local emergency services.

2. Eligibility and your account

• You must be 18 or older to register.
• The information you provide must be accurate. Impersonating another person is not allowed.
• One account per person. You are responsible for keeping your login credentials confidential.
• A specialist account requires supplying genuine credential documents for review — see the Specialist Agreement.

3. Acceptable use

4. Messaging and safety monitoring

Messages are scanned automatically for language suggesting risk of harm — see the Clinical Disclaimer for how that works. Soulio's safety team may review reported conversations. We may restrict or suspend messaging for any member who violates these Terms.

5. Photos and content

Uploaded photos are reviewed before becoming visible to other members. We may remove any content that violates these Terms. Do not upload a photo of anyone but yourself.

6. Suspension and termination

We may suspend or terminate any account that violates these Terms, without prior notice — including impersonation, harassment, unlicensed clinical practice, or romantic/sexual conduct toward another member.

7. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced to members. Continuing to use Soulio after a change takes effect means you accept the update.