If you or someone else is in immediate danger, stop and contact your local emergency services now. Soulio cannot dispatch help, cannot guarantee that anyone will read your message in time, and does not monitor conversations in real time.
Soulio is a platform that connects people seeking emotional support with two kinds of members:
Never disregard professional medical advice, or delay seeking it, because of something you read or were told on Soulio.
We ask specialists for credential documents and review them before granting a "Verified" badge. That review confirms that documents were supplied and appeared consistent — it is not an endorsement, a guarantee of competence, and not a substitute for your own checks. Verify any professional independently with their licensing body before relying on them. Any relationship you form with a specialist is between you and them; Soulio is not a party to it and does not supervise clinical work.
Peer supporters offer companionship and shared experience, nothing more. They must not diagnose, advise on medication, or present themselves as clinicians. If a peer supporter does any of these things, please report it.
Soulio automatically scans messages for language suggesting risk of harm. When such language is detected you will be shown crisis resources, and our safety team may be alerted so a human can follow up. This scanning is imperfect: it misses real risk and flags harmless messages. It is a safety net, not a guarantee of anyone's safety, and it does not amount to monitoring or clinical supervision of your conversations.
To the fullest extent permitted by law, Soulio is provided "as is", without warranty of any kind. We are not liable for any action or inaction taken on the basis of content exchanged on the platform, or for the conduct of any member.
You must be 18 or older to use Soulio.